Frequently asked questions
Straight answers before we start.
Good projects begin with clear expectations. Here are the practical answers businesses usually need first.
Getting started
What happens after I contact MapleDigi?
We begin with a short conversation about the business, the goal, and what is currently getting in the way. If there is a good fit, we outline a clear next step.
Do I need to know which service I want?
No. Describe the business problem or outcome. Recommending the right scope is part of our job.
Can you work with businesses outside Calgary?
Yes. MapleDigi is based in Calgary and can work with businesses across Canada and internationally.
Projects and pricing
How much does a project cost?
Pricing depends on scope, complexity, content, integrations, and ongoing support. You receive a clear estimate before work begins.
Will you recommend a large package?
Only when the need supports it. MapleDigi’s approach is to recommend what creates value, not what makes the invoice bigger.
How long does a project take?
Timing depends on scope and how quickly information and feedback are available. The expected schedule is agreed before the project starts.
Can work be completed in phases?
Yes. Phasing is often the best way to address the highest-value need first and build from evidence.
Working together
Who owns the finished work?
Ownership and licensing are explained in the project agreement. The goal is to ensure the business can use the completed work confidently.
Can you work with our existing tools or suppliers?
Yes. We review what is already working and collaborate where that is the most practical option.
Do you provide ongoing support?
Ongoing support can be included where the website, campaigns, content, or tools need regular attention.
How will results be reported?
Reporting focuses on meaningful measures such as qualified enquiries, visibility, conversion, bookings, and repeat business—not activity for its own sake.
Can you add online payments?
Yes, when the products, prices, policies, and payment flow are defined. We recommend the simplest secure approach that fits the business.
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